Return & Refund Policy
KNOW Return & Refund Policy
Thank you for shopping with Kids Need Our Words (KNOW). We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, our return and refund policy is designed to make the process as smooth as possible.
Returns
- Eligibility: Items can be returned within 30 days of the purchase date.
- Condition: Items must be unused, unwashed, and in their original condition with all tags attached.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
How to Return an Item
Contact Us: Please email us at kidsneedourwords@gmail.com to initiate a return.
Return Authorization: You will receive a return authorization number and instructions on how to return your item.
Packaging: Carefully pack the item in its original packaging, including the receipt or proof of purchase.
Shipping: Ship the item to the address provided in the return authorization instructions. Customers are responsible for return shipping costs unless the item was received damaged or defective.
Refunds
- Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days.
- Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
- Shipping Costs: Original shipping costs are non-refundable, except in cases where the item received was damaged or defective.
Exchanges
- Eligibility: Exchanges are only available for defective or damaged items. If you need to exchange an item, please contact us at kidsneeedourwords@gmail.com.
Non-Returnable Items
- Gift cards
- Items marked as final sale
Damaged or Defective Items If you received a damaged or defective item, please contact us immediately at kidsneedourwords@gmail.com with details and a photo of the issue. We will arrange for a replacement or refund.
Contact Us For any questions or concerns about our return and refund policy, please contact us at:
- Email: kidsneedourwords@gmail.com
Thank you for supporting Kids Need Our Words. Your satisfaction is our priority!